Critical Infrastructure Under Siege: How CYPFER Delivered Rapid Recovery and Resilience for a Global Energy Provider
Industry: Critical Infrastructure – Energy Sector
Company Size: 5,000+ employees
Geographic Footprint: 12 countries across North America, Europe, and the Middle East
The Challenge
A multinational energy provider responsible for powering millions of homes and businesses was targeted by a ransomware attack. Threat actors exploited a vulnerable remote access protocol, infiltrating the organization’s operational technology (OT) and IT environments.
Within hours, critical systems controlling energy distribution, monitoring, and billing were encrypted, leading to partial service outages in three regions. Regulatory bodies demanded immediate reporting, while government agencies pressured the company to ensure national security wasn’t compromised. The organization’s response was hampered by fragmented cybersecurity protocols and a lack of centralized coordination across its global sites.
The stakes were high:
Public Safety Threat: Potential energy blackouts in densely populated areas.
Financial Impact: Millions in daily losses due to halted operations.
Reputational Damage: Trust erosion among customers and partners.
The Solution
Recognizing the severity of the incident, the energy provider contacted CYPFER’s 24/7 Global Response team. Within two hours, CYPFER experts were on-site at the company’s primary data centers, with remote teams engaging across affected regions.
CYPFER’s Approach:
Rapid Response Coordination
Established a centralized incident command structure to streamline communication between international sites, local teams, and regulatory authorities.
Deployed multilingual experts to ensure compliance with local regulations in each country.
Containment & Threat Mitigation
Isolated affected OT and IT systems to prevent further lateral movement of the ransomware.
Conducted forensic analysis to identify the root cause and assess potential data exfiltration.
Decryption & Recovery
Leveraged proprietary tools to restore encrypted systems.
Worked shoulder-to-shoulder with on-site IT teams to reestablish critical services in 48 hours, prioritizing energy distribution systems.
Proactive Hardening
Conducted a post-recovery assessment to address vulnerabilities, implement advanced endpoint detection, and establish segmentation between OT and IT environments.
Delivered executive and team-wide Cyber Certainty™ training to enhance readiness.
The Impact
CYPFER’s intervention not only minimized downtime but also prevented widespread blackouts in key urban centers. Highlights of the response include:
Service Restoration: Energy distribution resumed in full within 72 hours, with zero customer complaints.
Regulatory Compliance: Provided full documentation and reporting to satisfy regulators across multiple jurisdictions.
Future Resilience: Implemented a tailored ransomware readiness plan, ensuring the client is equipped to prevent and respond to future incidents.
Why Choose CYPFER?
CYPFER’s ability to mobilize global, multi-disciplinary teams within hours—offering both on-site and remote support—sets it apart. With deep expertise in critical infrastructure recovery, CYPFER delivers Cyber Certainty™ by reducing downtime, prioritizing recovery, and fortifying defenses.
Your Complete Cyber Security Partner:
Every Step, Every Threat.
At CYPFER, we don’t just protect your business—we become part of it.
As an extension of your team, our sole focus is on cyber security, ensuring your peace of mind. From incident response and ransomware recovery to digital forensics and cyber risk, we integrate seamlessly with your operations. We’re with you 24×7, ready to tackle threats head-on and prevent future ones.
Choose CYPFER, and experience unmatched dedication and expertise. Trust us to keep your business secure and resilient at every turn.
Get Cyber Certainty™ Today
We’re here to keep the heartbeat of your business running, safe from the threat of cyber attacks. Wherever and whatever your circumstances.
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